Estonian queue management system Qminder secures €3M in a seed round

Estonian customer service flow management platform Qminder has secured €3M in a seed round. The round was led by Lithuanian Practica Capital with participation from Jaan Tallinn’s Metaplanet, Latvian BADideas.fund, and angel investors from Toggl, Veriff, Pipedrive, Wise, and Twilio.

Headquartered in London and founded in 2011 by Rauno Rungas and Siim Raud, Qminder is a customer service flow management platform designed to accelerate serving customers at physical locations. The platform automates key customer service touchpoints. For instance, customers can use iPads in locations to self-check in for queques, or do that remotely, see the availability of the place online to schedule an appointment or receive information about the number of visitors, recommended time to visit, etc. The startup’s solution also provides managers with real-time data, which allows them to monitor and enhance waiting and service times. Qminder’s platform integrates with Apple's ecosystem. 

Qminder serves clients across various industries, including healthcare, government offices, and retail, and is scalable for both small businesses and large enterprises. Customers include Hertz, AMEX, American Express, and Delta.  

The company plans to use the investment to triple its US customer base, especially in local government and healthcare. 

Founded in 2011, Practica Capital is an early-stage VC with a focus on Baltic founders. Practica Capital supports startups from seed to Series A stages. The investment company manages four funds with more than €130M in AUM. It has over 60 startups in its portfolio.

BADideas.fund is a Latvian fund, launched in April 2022. It focuses on pre-seed and seed-stage startups from the Baltics and CEE region. The typical ticket size is €100K. The fund has more than 40 business angels, founders, executives, and employees from Bolt, Vimeo, Printify, PandaDoc, Pipedrive, and others.

Metaplanet Holdings is an early-stage investment firm of Skype’s founder Jaan Tallinn. It has more than 160 companies in its venture investment portfolio.